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gamesindustryblog.com June 26, 2017


Canada bans removing passengers from overbooked airplanes

14 April 2017, 02:48 | Ignacio Smith

Chicago: The United Airlines passenger dragged from a plane in Chicago in an incident that sparked worldwide outrage and turned into a corporate public relations nightmare suffered a concussion and broken nose and will likely sue, his attorney said on Thursday.

The video of a passenger being dragged by an officer from a United Express flight shined an unwanted spotlight on the little-known police force that guards Chicago's two main airports.

Chicago runs the airport and the city's department of aviation employs the three officers who dragged Dao off the plane.

The lawyer said the 69-year old passenger had told him his experience was more terrifying than fleeing Vietnam in the 1970s. Later, Munoz offered a more emphatic mea culpa, saying, "No one should ever be mistreated this way".

"Our flight attendants helped a customer who was stung by what appeared to be a scorpion on a flight last week", United said in a statement. In a statement, the airline said that the passenger, whose identity has not been released, received medical attention when the flight landed.

"He was a paying passenger, sitting on our seat in our aircraft and no one should be treated that way period", Munoz said.

Quinn said that under the passenger contract, removing Dao from the plane while it was still at the gate was no different from denying him boarding.

The man dragged off a United Airlines flight in an incident that sparked an global uproar suffered a broken nose and concussion, his lawyer said, adding that he is planning to sue. "No, not at all", Demetrio said.

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He also said that Dao's family and other passengers who witnessed him being taken off the flight will be compensated.

Munoz said he was committed to "fix what's broken so this never happens again".

Earlier, Dao's attorney and daughter blasted the actions of what they said are "trained" security officers.

After what happened, Dr Dao "has no interest in ever seeing an airplane" and will probably be driven to Kentucky, added Mr Demetrio. Furthermore, they express their belief that the incident was entirely due to the "grossly inappropriate response by the Chicago Department of Aviation", and that all "social media ire" should be directed at them.

Jeff Redding, the deputy commissioner of security for the aviation department, said officers are instructed not to board planes unless there's an imminent threat.

United chief executive Oscar Munoz has repeatedly apologized to the passenger, who is a physician, and the airline has said it will reimburse all of the passengers on that flight.

At one point, a city council member asked if customers, such as Dr. Dao, are informed about consequences for refusing to walk off the plane when asked. Alderman Michael Zalewski, chairman of the council's aviation committee, said the event had given O'Hare Airport a "black eye".



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